Daw Systems, Inc. is committed to providing the best possible user experience for our customers. Professional, accurate and timely technical support is a necessary part of that goal. To that end we have several contact options and support functionality at your disposal. Full support is included with all products for one year. Support for subsequent years is included for all monthly license customers. For flat purchase customers, support is available for 1 year renewable terms.

The yearly cost for support is $450/physician* user.

Support Includes everything you need to keep you current and using ScriptSure:

• One year of software coverage and support
• Unlimited technical support e-mails
• Continual Medical database updates
• Software version updates
• Drug database addition requests
• Advanced product replacement
  
  *For multiple physician practices and locations, support may be less per provider. Please contact sales for the specific support fees associated. (866) 755-1500 ext. 1 - sales.

For existing users, enter our Customer Login Portal to access the user knowledge base:
Click here for more info and login

Contact Support by PHONE / FAX:

Toll-Free: (866) 755-1500 ext. 2
Fax: (518) 899-0023

Support Hours: Monday through Friday: 10:00am-6:00pm EST
Saturday: By appointment
Sunday: Closed

Contact Support by E-MAIL:

Send email to:support@dawsystems.com

To contact Technical Support via e-mail, please use either of the e-mail addresses below. Please indicate your:

• name and business name
• nature of the issue
• phone number
• e-mail address
  

To Connect with Support via the INTERNET:
We use the latest support technology, allowing Daw Systems, Inc. support personnel the ability to remotely connect over the internet to a customer computer and perform program updates, training and general technical support quickly, securely and easily.

Click here for our support connection portal
(For Existing Customers)