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Online Help & Training

In order to access user guides, FAQ's, online help menus and video tutorials, you will need a Self-Service Portal login. Please email sales to request your login if you do not currently have it:

Video help tutorials, online help menus and quick start guides are available to assist you in using the software. Live training is provided as a part of your purchase; see your purchase details. Live training is available by appointment and typically done remotely over the internet. On-site training is available at an additional cost. Please contact your sales representative or support directly for more information on pricing and availability.

Customer Account Forms

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  • Add Prescribing User Form
  • Add Supporting User Form
  • Credit Card Update Form
  • Change Practice Location Form
  • Additional Practice Location Form

  • Contact Support

    Toll-Free: Monday through Friday 9am EST - 5pm EST

    (866) 755-1500 Ext. 2 - Support


    (518) 362-7500

    E-Mail: Available 7 days a week. From 5pm EST to 9am EST Responses are sent within 1 hour

    Support E-Mail:

    Sales E-Mail:

    Submit a Case Online

    Enter information below to submit a case directly to our support staff. You will receive a confirmation email after your submission. We strive to respond to all cases immediately during regular hours and within 1 hour after hours, but please allow up to 24 hours for a response.